Description | RECEPTIONIST
JOB DESCRIPTION
JOB CLASSIFICATION:
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Classified
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QUALIFICATIONS:
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Educational Level:
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High School Diploma or Equivalent
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Certification or Licensure:
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None
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Experience Desired:
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None
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Employee Characteristics:
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Cooperation
Attention to Detail
Dependability
Integrity
Concern for Others
Self-Control
Stress Tolerance
Adaptability/Flexibility
Independence
Initiative
Collaboration
Confidentiality
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DEPARTMENT:
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Administrative
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REPORTS TO:
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Chief Administrator
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REQUIRED RESPONSIBILITIES AND JOB TASKS:
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- Interacting with visitors to ESU 7 - Greet visitors, determine visitor needs & direct them to correct department.
- Telephone - Routing multi-line telephone calls, and taking messages.
- Communicating with Persons Outside Organization—Communicating with people outside the organization, representing the organization to customers. This information can be exchanged in person, in writing, or by telephone, email or other digital means.
- Interacting with Computers—Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information. This includes: computers to enter, access or retrieve data and using word processing, spreadsheet and desktop publishing software.
- Communicating with Supervisors or Peers—Providing information to supervisors, co-workers by telephone, in written form, e-mail, or in person.
- Performing Clerical Activities—Performing day-to-day clerical tasks such as maintaining information files and processing paperwork. This includes: filling out forms and purchase requisitions, maintaining digital calendars, processing invoices.
- Getting Information—Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information—Entering, recording, storing, or maintaining information in written or electronic form. This includes: entering time sheet information, performing typing or data entry, preparing meeting materials, and taking messages.
- Establishing and Maintaining Interpersonal Relationships—Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work—Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Working Directly with the Public— This includes staff, school personnel and members of the public.
- Scheduling Work and Activities—Scheduling events, programs, and activities, as well as the work of others. This includes: arranging video/teleconference calls, scheduling meetings or appointments, and scheduling or contracting meeting facilities.
- Updating and Using Relevant Knowledge—Keeping up-to-date technically and applying new knowledge to your job. This includes using oral and written communication techniques. Learn to operate new office technologies as they are developed and implemented.
- Making Decisions and Solving Problems—Analyzing information and evaluating results to choose the best solution and solve problems.
- Monitoring Processes, Materials, or Surroundings—Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Mail - Open daily mail and distribute to staff.
- Other duties as assigned.
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TECHNOLOGY EXPECTATIONS:
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- Basic computer skills
- Word processing
- Calendaring system
- Google drive
- Email applications
- ESU 7 Social Media resources
- Instant messaging
- Accountability software
- Internet browsers
- Electronic and print copyright
- Marketing software
- Troubleshoot equipment issues
- Video conferencing
- Accounting and HR system
- Database software
- Multi-line phone system
- Copy machines
- Printers
- Scanners
- Screen mirroring/projecting
- Reservation Systems (Hotels, airlines)
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REQUIRED SKILLS AND ABILITIES:
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- Communication:
- Active Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking—Talking to others to convey information effectively. The ability to speak clearly so others can understand you. The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension and Listening—The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to identify and understand the speech of another person.
- Writing—Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas in writing so others will understand.
- Written Comprehension—Understanding written sentences and paragraphs in work related documents. The ability to read and understand information and ideas presented in writing. Understanding written sentences and paragraphs in work related documents.
- Time Management—Managing one’s own time and the time of others.
- Selective Attention—The ability to concentrate on a task over a period of time without being distracted.
- Service Orientation—Actively looking for ways to help people.
- Time Sharing—The ability to shift back and forth between two or more activities or sources of information.
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ESSENTIAL FUNCTIONS:
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The essential functions of this position include: (1) regular, dependable attendance on the job; (2) the ability to perform the identified tasks and to possess and utilize the identified technology expectations, skills, and abilities and to perform the identified work activities; and, (3) the ability to perform the following identified physical requirements:
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PHYSICAL REQUIREMENTS
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Never
0%
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Occasional 1-32%
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Frequent
33-66%
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Constant
67+%
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Standing
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X
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Walking
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X
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Sitting
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X
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Bending/Stooping
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X
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Reaching/Pushing/Pulling
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X
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Manual Dexterity Activities
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X
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Climbing Stairs
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X
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Driving
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X
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Lifting 50 Pounds
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X
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Carrying 20 Feet
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X
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WORKING CONDITIONS:
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- Inside offices and throughout the ESU 7 campus.
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It is the policy of ESU 7 to not discriminate on the basis of sex, disability, race (including skin color, hair texture and protective hairstyles), color, religion, veteran status, national or ethnic origin, age, marital status, pregnancy, childbirth or related medical condition, gender identity or sexual orientation, or other protected status in its educational programs, admission policies, employment policies or other administered programs. Persons requiring accommodations to apply and/or be considered for positions are asked to make their request to the Chief Administrator.
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Administration Department Secretary
ADDENDUM
This is an Addendum to the RECEPTIONIST Job Description specific to this position. The RECEPTIONIST Job Description also applies to this position except to the extent the information set forth in this Addendum is directly contrary to the RECEPTIONIST Job Description.
Additional Performance Responsibilities and Job Tasks:
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- Onboarding clerical work including name badges, wall name plates, and Nebraska name tags when appropriate; routing slips, business cards.
- Monitoring Supply Central inventory.
- Coordinating annual coop purchasing.
- Participating in committee membership as appropriate.
- Responding to automated door access.
- Billing for production including poster printer. Email invoices to districts when necessary, and record copier maintenance.
- ESU 7 Vehicles - Scheduling car maintenance and updating documentation for vehicle usage. Support staff with vehicle check out. Other vehicle related responsibilities as directed.
- Facilitating custodian substitute communication and maintenance coordination.
- Supporting staff with faxing and copying.
- Reconciling bank statements and logging checks.
- Purchasing for the Administration department.
- Posting positive stories, events, and information on ESU managed social media.
- Checking fire extinguishers and AED monthly.
- Other duties as assigned.
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